We answer thousands of phone calls a year. Often this is a client's first contact with our organisation. We need to answer calls with confidence so we can give the best customer service to our clients.
The Māori Trustee is a statutory officer holder appointed to carry out the duties and functions and exercise the powers of the Māori Trustee under the Māori Trustee Act 1953 and other legislation and legal instruments.
The personal information Te Tumu Paeroa holds is a taonga and must be cared for. This course is for all staff so we understand and know how to apply the Information Privacy Principles.
Information we hold on individuals includes information about whānau and whakapapa. Whakapapa is tapu and appropriate protocols must be adhered to when collecting, storing, using or sharing it.
Te Tumu Paeroa is kaitiaki of this and we need to make decisions based on kaitiakitanga to ensure that operating models and practices are designed with regard to this taonga.
This course is for all staff so we understand and know how to apply the Information Privacy Principles and the correct tikanga for managing personal information in the work we do every day.
Our management of personal information needs to align with the principles of:
- Whanaungatanga and whakapapa
- Rangatiratanga
- Kotahitanga
- Manaakitanga
- Kaitiakitanga
At Te Tumu Paeroa, good communication is essential to what we do. Every communication counts because every owner and every block of land counts.
Our writing needs to be clear, purposeful, and easy to understand, so our owners know what’s happening with their whenua no matter where they are. We need to use everyday words that people can relate to, whether that’s in English or te reo Māori.
When we write to other agencies on their behalf, we need to be clear and concise to make the process smooth and effective. We also need to communicate clearly with each other, so that we meet our owners’ needs efficiently and well.
Writing in plain language helps us to connect with our owners and build trust. When we have a foundation of trust, we are better able to support our owners to protect and enhance their land and assets.
Our guidelines will help you apply the principles of good writing and meet our Plain Language Standard. Use it alongside our toikura personas to help you connect with our owners.
Mā te kōrero ka mohio, mā te mōhio ka mātau, mā te mātau ka mārama, mā te mārama ka ora.
Knowledge from words, proficiency from knowledge, understanding from proficiency, health from understanding.
As a trustee we have a duty to
keep full and proper accounts and provide information to beneficiaries. Here you'll find clear information about basic financial principles, help to read and interpret financial records, and information about the Common Fund,
distributions, and distributable income.
This course has links to the users guides and e-learning modules for the Get Home Safe mobile app and online portal.
These were created by Trackme Pro+, the organisation who own the app and portal.
In this course, you'll find out about your core duties as an employee of the Māori Trustee. It covers all the basics so you can hit the ground running.
All about phishing, how to detect it and what actions to take.
An overview on what goals to set for your learning development plans and steps on how to set good goals.
Information on how to connect to Te Tumu Paeroa systems when working form your home office, who to contact if you run into trouble and a guide on how to set up an ergonomic work station.